Quick Answer: How Long Do FedEx Claims Take?

Who is liable for stolen packages?

A: Ronna Branch, a spokeswoman for UPS, said if one of its drivers releases a package and it is stolen, UPS is liable for the contents unless the shipper instructs the company to release the package no matter what.

“Under those circumstances, we’re not responsible for it.”.

Is FedEx insurance worth?

Whether or not shipping insurance is worth the cost depends on your shipping volume and the value of your items. The chance of an average letter or package getting lost or damaged is relatively small. But if you are shipping a high volume of valuable items, then shipping insurance will likely pay for itself.

How accurate is FedEx estimated delivery?

Are FedEx estimated delivery times accurate? For the most part, yes. If it’s overnight by 10:30, they will be there by 10:30. … Routes are often decided by the driver, and we/they all run the same area differently, so one day a 3 day delivery might be there by 13:00, and a different driver gets there at 16:50.

What is the maximum insurance for FedEx?

Protect your most precious packages. FedEx® Declared Value Advantage customers may declare a value of up to $100,000 per shipment on specialty items, such as jewelry, gemstones, and precious metals, giving you extra peace of mind for your high-value shipments.

Does the shipper or receiver file a FedEx claim?

The sender, the recipient, or a third-party can file a claim. When should I file my claim for FedEx Express packages? Damaged or missing content claims must be filed within 21 calendar days of the delivery date. Nondelivery or misdelivery claims must be filed within nine months of the shipment date.

How do I get my money back from FedEx?

To request a billing adjustment or a refund, please contact FedEx Customer Service at 800 FedEx (800 33339) who will investigate the case.

What is covered by FedEx insurance?

What is FedEx Shipping Insurance? FedEx offers insurance to help offset the cost if a package is lost, stolen, or damaged. The first $100 of insurance doesn’t cost anything, but if the value of the package is higher, you can purchase additional insurance to cover potential losses.

How does FedEx investigate stolen packages?

The driver goes out and makes contact with the customer and asks if there was a problem with the delivery ie: broken, open, missing items. If the customer states they didn’t receive the package then they sign the “tracer” stating that. If it is less than a hundred dollars it is paid.

Does FedEx pay claims?

If the company is responsible for a parcel being lost, stolen or damaged, the shipper can file a claim to recover up to $100 in value. … FedEx U.S. Express charges $3 for coverage of shipments with declared values between $100 and $300. Over $300, coverage is $1 for every additional $100 in value.

Is FedEx liable for stolen packages?

FedEx generally covers the first $100 of value of a package unless you purchase additional insurance or can prove that they damaged an item worth more than that. … FedEx coverage extends to lost and damaged packages, but there may not be anything that they can do if the package was successfully delivered and then stolen.

What do I do if my package says delivered but I never got it?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

Where do FedEx packages go if not delivered?

In most cases, we will attempt to deliver your package three times before returning it to your shipper. When a FedEx courier is unable to deliver your package, he will leave a tag on your door informing you on the Air Waybill number and the next delivery attempt.

How do I check the status of my FedEx claim?

How to check the status of a FedEx claim?Log into your FedEx account. This is a mandatory step to view your claims, otherwise, you won’t be able to see the details.Then go to Support > File a claim.Click Start a Claim button.Select View My Claims tab at the top. The claim tracking number will be necessary.

What happens when FedEx loses your package?

In case a package is truly lost, the buyer will naturally want a refund or a replacement. If the shipping carrier is unable to locate the package, you will be directed to file an insurance claim to cover the insured value of your package.

Who is responsible if a parcel goes missing?

Responsibility for following up a lost mail item/parcel and entitlement to possible compensation, rests with the sender. Sometimes, after a ‘missed delivery’ a postal operator will leave a notification card. If the item is not found, the postal operator considers it a lost item.

How much does FedEx charge for declared value?

FedEx Declared Value Coverage For Ground — both U.S. and International — FedEx charges $1 for every $100 of declared value for shipments worth more than $300. FedEx also requires a direct signature for a parcel that is worth more than $500.